Service · Managed Services
Support that gets better the longer we work together.
Ongoing monitoring, optimisation, and enhancement for your Dynamics 365 and Power Platform estate — with SLA-backed response times.
What's included
Support built around your system's real behaviour.
Managed services engagements start with the same team that knows your implementation — not a generic support desk starting from a ticket queue.
Helpdesk & Break-Fix
SLA-backed L1/L2/L3 support for day-to-day issues, configuration requests, and bug fixes.
Proactive Monitoring
Health checks, error monitoring, and capacity tracking across CRM, F&O, Business Central, and Power Platform.
Release Wave Management
Reviewing and testing Microsoft's biannual updates before they hit your production environment.
Continuous Optimisation
Ongoing performance tuning, security review, and process improvement based on how the system is actually used.
Copilot & Agent Enablement
Rolling out new Copilot capability and custom agents as Microsoft ships them, without a separate project each time.
Quarterly Business Reviews
Structured reviews of usage, incidents, and roadmap — keeping the system aligned to the business, not just running.
Engagements
How managed services engagements are structured.
Support tiers scale with how critical the system is to your business — from a light-touch retainer to a dedicated embedded team.
- 01
L1/L2/L3 support desk
Tiered support with defined SLAs for response and resolution, escalating from helpdesk to specialist engineers.
- 02
Managed Power Platform governance
Ongoing environment strategy, DLP policy management, and app lifecycle governance as your Power Platform footprint grows.
- 03
AI & Copilot adoption support
Continuous rollout support for Copilot and custom agents as usage expands across departments.
- 04
Performance & cost optimisation
Regular review of Azure and Dataverse consumption, licensing, and performance to keep costs predictable.
- 05
Strategic roadmap advisory
Quarterly planning sessions that connect support data to your next phase of Dynamics 365 investment.
Need a team that already knows your system?
Whether you're moving off another partner or building support in for the first time, we'll structure a managed services plan around how critical the system actually is.
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