Industry · Retail & Consumer Goods
Dynamics 365 for retailers who know their customer everywhere.
CRM for loyalty and clienteling, Finance & Operations for omnichannel commerce and supply chain at scale, Business Central for growing multi-store operators.
How Dynamics 365 helps
Three products. One view of the customer.
Retail lives or dies on inventory accuracy and a consistent customer experience across channels — the moment CRM, commerce, and finance diverge, both break.
Dynamics 365 CRM
Customer Insights builds a unified profile across store, web, and app; Customer Service and clienteling tools turn that profile into personalised outreach and support.
Finance & Operations
Unified Commerce for POS, e-commerce, and call centre on one inventory ledger — with demand forecasting and store replenishment that actually reflects real-time stock.
Business Central
For independent and multi-store retailers: point-of-sale, purchasing, and financials in one system, sized for a business that isn't running hundreds of locations yet.
Where we typically start
Retail engagements we run.
Retail programmes usually start where the channels disagree — online stock doesn't match the store, or loyalty data lives in three different systems.
- 01
Omnichannel unification
Bringing POS, e-commerce, and call centre onto one inventory and pricing engine in F&O Commerce.
- 02
Loyalty & clienteling rollout
Unified customer profiles and personalised outreach built on Customer Insights and D365 CRM.
- 03
Multi-store BC rollout
Standing up Business Central across a growing store footprint with consistent purchasing and reporting.
- 04
Supply chain & replenishment
Demand forecasting and automated replenishment tied to real store and warehouse inventory.
- 05
Seasonal & promotional planning
Pricing, promotions, and inventory planning aligned across finance and store operations.
One customer, every channel.
Store, web, and support — connected so your customer never has to repeat themselves.
Customer data scattered across channels and systems?
Tell us how your stores, e-commerce, and CRM currently talk to each other — we'll show you what unifying them on Dynamics 365 actually looks like.
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