Microsoft Dynamics 365 CRM
The full Customer Engagement suite, delivered with discipline.
From sales pipelines to field dispatch, from contact-centre conversations to customer data platforms — we implement every D365 CRM module, integrated with F&O and Business Central when you need end-to-end flow.
Modules we implement
Seven Dynamics applications.
One integrated engagement platform.
Every module is deployed with clean data models, role-based security, AI-ready extensibility, and first-class integration contracts to your wider enterprise estate.
Dynamics 365 Sales
Opportunity management, pipeline forecasting, account hierarchies, and Copilot-driven lead qualification. From first-touch to closed-won, instrumented.
Customer Service
Case management, knowledge articles, SLA engines, and omnichannel routing across email, chat, voice, SMS, and social channels — unified agent desktop.
Contact Center
Voice, digital channels, IVR, and real-time Copilot assistance for agents. AI-powered call summarisation and compliance-ready recording out of the box.
Project Operations
Opportunity-to-cash for services organisations. Resource scheduling, project accounting, timesheets, and revenue recognition all on one unified data model.
Field Service
Work-order management, intelligent scheduling, mobile technician apps, IoT-triggered maintenance, and remote assist powered by mixed reality.
Customer Insights – Journeys
Real-time and outbound journey orchestration. Triggered experiences, AI content assistance, A/B testing, and attribution across every channel.
Customer Insights – Data
Unified customer profiles, identity resolution across sources, predictive scoring, and AI-driven segmentation feeding every downstream engagement system.
Engagements
What a Dynamics 365 engagement with Quegentic looks like.
Whether you're replacing a legacy CRM, consolidating fragmented business units, or rolling out a module for the first time — the motion is the same: disciplined delivery with AI and integration woven in from day one.
- 01
Greenfield implementation
First-time Dynamics 365 rollout across one or more modules, from architecture to go-live.
- 02
Module extension
Adding Field Service, Project Operations, or Contact Center to an existing Sales or Service deployment.
- 03
Legacy migration
Moving from Salesforce, SAP CRM, ServiceNow, or on-premise Dynamics to a modern cloud deployment.
- 04
Customisation & extension
Plugins, custom workflows, PCF controls, business rules, and tailored model-driven apps on Dataverse.
- 05
Support & optimisation
Ongoing managed services, wave upgrades, Copilot rollouts, and post-launch performance tuning.
Built for the people who talk to your customers.
Sales, service, and contact center — unified so every conversation has full context.
Ready to reimagine your Dynamics 365 programme?
Tell us where you are today and where you want to be. We'll shape the engagement around the outcomes that matter to your business.
Start a conversation